Revolutionizing Workflow Building with Xebia's AI-Powered Case Management Workflow Builder

Smooth business operation relies extensively on structured processes and workflows. Whether it be an internal process like onboarding a new employee or building a content creation pipeline, or an external process like fulfilling orders and handling customer complaints, a defined and standardized workflow ensures that tasks are completed in a consistent and organized manner, reducing errors and delays.   

However, building a functional workflow is a tedious task that involves conceptualizing a meticulous workflow, validating its feasibility, and creating the individual components of the system with precision. Even with a low-code platform like Appian, each step demands considerable time, energy, and domain knowledge to create and refine, especially for complex workflows.  

That is where Xebia’s AI-powered Case Management Workflow Builder comes in. 

Leverage AI Knowledge Base to Build Fully-functional Workflows in Minutes 

This groundbreaking tool, the first of its kind, utilizes GPT4 model to deliver a fully equipped end-to-end application based on the prompts. Whether it's creating a workflow for registering insurance claims, developing a product review questionnaire, or accelerating your legacy technology modernization, a simple prompt returns an industry-standard solution that can be easily customized to fit the organization's specific needs.    

This powerful co-pilot simplifies the process of building and communicating workflows at every step. It:   

1. Accelerates ideation by leveraging domain-specific knowledge: By harnessing GPT4’s extensive knowledge base, the tool creates workflows equivalent to those developed by industry professionals, thereby eliminating the need to start from scratch and debate on sequence and steps. 

1. Bridges the Business and IT Gap: The resulting workflow provides a good snapshot of the required components and steps which can easily be understood by both technical and business users, fostering collaboration and reducing delays caused by misalignments.  

1. Accelerates time to market: The tool also eliminates the need for tedious development and validation processes as it delivers a fully functioning application or questionnaire based on the prompt.    

1. Promotes transparency and audibility: The tool's visual presentation of all steps facilitates the identification of potential risks, the development of mitigation strategies, and the swift and satisfactory implementation of changes. This visual clarity significantly improves overall transparency and audibility, instilling confidence in the workflow process. 

1. Provides customization options: The tool has extensive customization possibilities, so the returned application can be adjusted to the specific requirements.   

Moreover, the tool is designed to deliver top-notch workflows or questionnaires without needing specific data, minimizing security and privacy concerns. 

A new way to build fully functioning applications 

Building digital applications have historically been a skill possessed by very few. This revolutionary tool removes the barriers of entry for many, as it was designed to be very user-friendly; even the customization features are implemented using a simple click-and-configure approach.  

1.  Input prompt. Note that it doesn’t need much detail. An example could be: create a workflow to process an insurance claim 
   
   
2. Wait as the tool takes some time to process the request
   
   
   
3. The tool will then return a complete journey based on what are commonplace practices within the industry
   
   
   
4. Explore the details within each step 
   
   

Explore More Possibilities: 

Questionnaires are crucial for businesses as they provide valuable feedback from customers, employees, and other stakeholders, offering insights into experiences, preferences, and satisfaction levels.   

However, the same logic applies to building questionnaires – it requires a thorough understanding of what information needs to be captured and the resources to make it while keeping it user-friendly. This tool also helps build questionnaires in the same way.   

Future Possibilities:  

As AI matures, Xebia expects to incorporate new features to enrich the solution further. This includes using visual prompts instead of text-based ones to translate them into engineered workflows and providing more robust customization opportunities.  

About Akhilesh: 

As the Managing Director, Intelligent Automation at Xebia, Akhilesh Natani offers expertise across low code platforms, specializing in digital process automation, robotic process automation, analytics, and graph analytics. With a background in software development, he transitioned from being a Java developer to working extensively with low code platforms, gaining valuable experience in implementing solutions of varying complexity. In his current role, Akhilesh is focused on strategic planning, intellectual capital building, and ensuring customer success with a focus on delivering solutions with 100% success.