Xebia Articles

Predicting incidents is the holy grail for modern IT organizations. It is no wonder that we see an increase in the usage of AI for prediction. An ounce of prevention is better than a pound of cure. But to what standard should we hold these predictions? When is a prediction important enough to wake you in the middle of the night? What is the level and type of information that ought to accompany a prediction? This blog introduces a new concept that is meant to raise the bar.

Recently a friend sent me a link to a blog post called “The myth of the Root Cause”. This post makes some valid points. Especially the point that as our systems become more sophisticated, so do our problems. Often it is hard to find a single root cause. In fact, there might not even be one!