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Since joining Xebia about nine months ago (and throughout my career), I’ve attended many industry events, but the energy at Appian World this year stood out. Technology conferences often focus on theory, but Appian World is the perfect convergence of ideas and real-world solutions that are redefining how digital leaders transform their companies with AI agents and intelligent automation.
Xebia was proud to be at the center of it all. During the week, we connected with leaders across industries and talked about the immediate opportunities for AI agents as building blocks for smarter, faster decision-making. Here is a recap with a few key takeaways and reflections from a fun and fruitful time in Denver.
My Observations and POV
One of the big Appian World themes this year was the evolution from basic to intelligent process automation, powered by AI, GenAI, and agentic capabilities. In short: getting AI agents embedded in business processes.
An observation that stuck with me came from Appian’s CEO during the Partner Summit. He noted that "AI isn’t about magic — it’s about efficiency." It’s an important distinction. Much of the AI hype focuses on asking an AI search engine complex questions and getting instant answers. But the real value comes from improving the repetitive work that organizations do millions of times a day and doing it faster, better, and more reliably.
I see AI agents as companions for multiple enterprise personas including development teams, HR, finance, marketing, and more. These agents aren’t just automating isolated tasks like traditional RPA bots. They’re participating intelligently in broader strategic business processes.
That said, there’s still a misconception that AI agents will replace human jobs. While agents can perform tasks and even make intelligent recommendations, humans must still drive judgment, context, and decision-making. Successful organizations will treat AI agents as collaborators, not replacements.
It’s also critical to avoid a “one-and-done” mentality. Building one AI agent for a single use case won’t unlock the real power of this technology. The organizations that will lead the future are embracing continuous improvement and creating entire ecosystems of agents that enable unified, autonomous business capabilities across the enterprise.
Xebia’s Innovation Award: A Milestone Achievement
One of the proudest moments for our team at Appian World was receiving the Partner Impact and Excellence Award for Innovation for our work on the IntelliAgent Generative AI Solution.
Built on the Appian Platform, IntelliAgent enables business users to deploy AI agents in minutes, driving tangible business value. The solution has already demonstrated measurable impacts, including a reduction in onboarding time and an increase in ticket support capacity.
This award reflects Xebia’s broader commitment to helping organizations move from experimentation to enterprise-wide adoption and to fostering real-world, sustainable AI leadership both within Xebia and for our clients.
Learn more about the solution: Schedule a 1-1 Strategy Session »
Celebrating Client Success: Innovation Award for MagMutual
We were also proud to see our customer MagMutual honored with an Appian Innovation Award for its digital transformation initiative, built in partnership with Xebia.
By modernizing quoting, claims, and policy endorsement processes through Appian, MagMutual has reduced operational costs, accelerated service delivery, and significantly improved policyholder satisfaction. Their journey sets a new standard for what established companies can achieve when they combine industry expertise with modern automation technologies.
Seeing client success stories recognized on the main stage is a reminder of why we do what we do and a testament to the long-term value of collaborative partnerships.
Read the full story: MagMutual’s Award-Winning Digital Journey with Xebia and Appian »
Highlights from the Xebia Booth: The AI Agent Experience
The Xebia booth was a hub of energy, innovation, and even a bit of cornhole for fun. Visitors experienced firsthand how our IntelliAgent platform works, creating and deploying AI agents in minutes to drive real-world results.
Many of the conversations at the booth centered not just on what the technology does, but on how it fits into broader business strategies. Leaders were thinking critically about where agents could add immediate value, how to govern them effectively, and how to design for scalability from the start.
Until Next Year…
Appian World 2025 was an incredible opportunity to showcase innovation, celebrate client success, connect with the broader automation and AI community, and enjoy some fun bonding time with the team. As the excitement of the event wears off, Xebia remains focused on helping organizations unlock the power of AI agents and accelerate intelligent automation.
From award-winning solutions like IntelliAgent, to inspiring client partnerships like MagMutual, the week reinforced that with the right vision, leadership and execution, the future of digital transformation is agentic, adaptable, and human-centered.
